IVR Integration Developer

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. We are at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms! Building on its strong 50-year+ heritage and deep industry-specific expertise, We enable organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries!

Visit us at www.capgemini.com. People matter, results count Good project management

Principle Duties and Responsibilities

As a IVR Integration Developer within Capgemini’s Business Services Global Business Line would perform the following set of responsibilities and duties exists.

• Experience in building solution and implementing CCaaS
• Experience in implementation of Contact Center Solutions/Systems.
• Experience in building IVR’s and associated integrations within Amazon Connect and associated AWS services
• Experience with NICE inContact, Five9, Amazon Connect, Twilio, Talkdesk, Genesys, Avaya, Cisco or any other SaaS contact center solutions vendors is highly desired.
• Experience with coding languages such as JavaScript, Python, Java
• Experience with Agile project methodology and software development lifecycle.
• Solid understanding of CRM Solutions (like Salesforce, Zendesk, NetSuite or Microsoft Dynamics) is desired.
• Solid understanding of SaaS, Networking and Internet concepts.
• Solid understanding of WFM (Workforce Management), QM (quality monitoring), IVR development, ACD, PBX, Dialer, CTI, VoIP, SIP Services and Contact Center best practices.
• Knowledge of web services and API integrations.

Experience with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms